The Client

An international organization in the retail sector, operating in several European markets.

The company used an extensive data environment including a data warehouse, ETL processes, cloud platforms, and Business Intelligence tools.

The challenge

A growing number of data sources and reports placed increasing pressure on internal teams.

The client faced:

• errors and delays in data processing,
• no unified process for handling data incidents,
• limited availability of Data Engineering specialists,
• a growing number of requests related to reports and dashboards,
• difficulty maintaining environment stability as the number of users increased.

The solution

GS Services took over operational responsibility for a selected area of Data & BI. A dedicated team provided Data Engineering, BI, and operational support competencies.

The scope of the service included:

• monitoring ETL processes and data pipelines,
• handling incidents related to data quality and availability,
• maintaining and developing integration processes,
• supporting users with reports and dashboards,
• root cause analysis and implementing preventive measures,
• data quality monitoring, SLA and KPI reporting.

The service was scaled in line with the growth of the client’s data environment.

The conclusions

• Greater stability of data processing,
• Faster detection and resolution of issues,
• Better control over data quality,
• Reduced workload for internal Data teams,
• Ability to scale competencies according to business needs.