The Client

A European e-commerce company serving customers across more than a dozen markets.
The client’s technology environment included web applications, backend systems, cloud infrastructure, and numerous integrations with external payment and logistics providers.

The challenge

As the business scaled, the IT infrastructure became increasingly complex.
The client worked with multiple vendors and technology teams, which made it difficult to maintain consistent operational standards.

The main issues included:

• no unified infrastructure monitoring model,
• inconsistent incident handling processes,
• limited availability of DevOps and Cloud Engineering competencies,
• difficulties managing cloud costs,
• risk of system downtime during periods of increased traffic.

The solution

GS Services took over responsibility for the ongoing maintenance and development of selected areas of the Cloud & Infrastructure environment. As part of Managed Services, a team was established covering Cloud Engineering, DevOps, and Infrastructure Support competencies.

The scope of the service included:

• monitoring and maintaining cloud environments,
• incident handling and problem management,
• automating deployment processes and infrastructure maintenance,
• developing Infrastructure as Code,
• optimizing cloud resource utilization,
• support for availability and disaster recovery,
• reporting on SLAs, availability, and key operational metrics.

GS Services was responsible for organizing the team, ensuring continuity of competencies, and delivering the agreed service targets.

The conclusions

• Standardized infrastructure monitoring,
• Higher availability of key systems,
• Faster incident handling,
• Increased automation of operational processes,
• Better control over cloud resource utilizationThe Managed Services model allowed the client to focus internal technology teams on product development, while ongoing infrastructure maintenance was covered by a dedicated service model.