The Client

An international group in the healthcare sector, operating a network of medical facilities across several European countries.
The organization processed sensitive patient data and used an extensive IT environment including HIS and RIS systems, diagnostic platforms, patient-facing applications, and cloud-based solutions.

The challenge

The dynamic growth of digital services increased the attack surface and the number of systems requiring ongoing oversight.
The client had no internal team responsible for comprehensive operational IT security. The audit revealed, among other things:

• inconsistent access management,
• limited monitoring of security events,
• lack of a standardized vulnerability management process,
• inconsistent incident response procedures,
• risks related to sensitive data protection and regulatory compliance.

Building a full internal security team would have required significant time and investment.

The solution

We took over responsibility for a selected area of operational cybersecurity under a Managed Services model. The GS Services team provided competencies covering security monitoring, vulnerability management, and incident support.

The scope of the service included:

• monitoring security events and analyzing alerts,
• developing and maintaining detection use cases,
• coordinating the vulnerability management process
• supporting incident handling and analysis,
• periodic reviews of access to critical systems,
• updating security and incident response procedures,
• regular reporting of KPIs and risk levels.

The service was delivered by a dedicated team, with GS Services responsible for continuity of delivery and maintaining the required competencies.

The conclusions

• Increased visibility into security events
• A structured vulnerability management process
• Greater control over access to critical data and systems
• Access to security expertise without building a full internal teamThe client gained a scalable security service with a clearly defined scope of responsibility and the ability to adapt the team to the organization’s changing needs.